Terms

Terms of sale

The framework for the R-Booking plugin subscription and custom development services. Effective 20 July 2026.

Article 1

Purpose and scope.

These terms govern sales concluded between Volzen, a French sole proprietorship (auto-entreprise) operated by Gwenael Reléon (SIRET 491 124 715 00047, registered office: 572 chemin des Falaises, 30131 Pujaut, France), trading as Plugin System, and any professional or consumer customer, for:

  • The R-Booking subscription — annual licence to use the plugin, updates and support included;
  • Custom services — plugin development or specific adaptations, quoted individually.

Any order implies unreserved acceptance of these terms.

Article 2

Prices and payment.

  • R-Booking subscription: €468 excl. VAT per year and per production site. VAT not applicable, article 293 B of the French CGI.
  • Custom services — price set by quote, valid 30 days.
  • Payment — at order time, by bank transfer or secure payment link. The subscription is due in a single annual instalment.
  • No commission — Volzen takes no commission on sales made through the plugin; only the payment provider’s fees (Stripe) apply, to the customer’s account.
  • Late payment (professionals) — statutory interest plus the €40 flat-rate recovery indemnity.

Article 3

Delivery and licence.

Once payment is confirmed, the customer receives the plugin archive and licence key by email, generally within one business day. The licence covers one production WordPress site; development and staging environments of that site are free.

The plugin code is distributed under the GPL v2 or later licence. The subscription covers the associated services: access to updates, fixes, WordPress/PHP compatibility and support. Reselling, sub-licensing or commercially redistributing the plugin and its licence key is prohibited.

Article 4

Duration, renewal, termination.

  • Duration — the subscription runs for 12 months from delivery.
  • Renewal — a reminder is sent before expiry; renewal is never charged automatically without consent.
  • End of subscription — data, existing bookings and the back office stay intact, and vouchers already sold remain redeemable by their recipients. New online sales are suspended (new direct bookings and new gift vouchers) until renewal, and the customer loses access to updates and support.
  • Mid-year termination — possible at any time; the current annual subscription remains due and active until its term.

Article 5

Right of withdrawal.

Consumers have a 14-day withdrawal period from subscription. As digital content delivered immediately, the customer may expressly request immediate performance and acknowledge waiving the right of withdrawal once the plugin and licence are delivered. If not delivered within 14 days, withdrawal is exercised by simple email and gives rise to a full refund.

Article 6

Support and updates.

  • Email support — support@plugin-system.fr, reply within one to two business days.
  • Onboarding call — every one-year subscription includes a 30-minute setup call.
  • Scope — installation, configuration, plugin defects. Excluded: hosting, conflicts caused by third-party extensions, customisations not made by Volzen.
  • Updates — fixes and compatibility releases throughout the subscription.

Article 7

Customer obligations and liability.

The customer remains responsible for their hosting, their backups and their site’s compliance (including GDPR towards their own customers). Online payments are operated by Stripe: Stripe’s fees and terms apply to the customer’s account.

Volzen is bound by an obligation of means. Its liability, all causes combined, is capped at the amount actually paid over the last twelve months. Volzen cannot be held liable for indirect damages (loss of business, data or revenue).

Article 8

Governing law and disputes.

These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Consumers may use a consumer mediator free of charge. Failing that, the courts of Nîmes, France, have jurisdiction.